Return Policy

We Want You to Love Your Purchase!

Please note that we do not offer free returns; shipping charges will apply.

Can I Return My Order?

Absolutely! You can return items within 90 days of receipt if you meet the following conditions:

  • All parts and packaging must be intact and in their original condition.
  • The product should show only normal signs of handling; unfortunately, we cannot accept items damaged due to careless handling.
  • Items with hygiene considerations must be thoroughly cleaned before returning.
  • Any defective items must be reported immediately upon receipt.
  • Customers are responsible for return shipping costs.
  • Returns will be processed within 7 business days. If your return meets all conditions, you’ll receive official acknowledgment within this timeframe.
  • We reserve the right to refuse returns if items appear used or damaged through no fault of ours.

How to Return Your Order

To initiate the return process, simply follow these steps:

  1. Email us at: info@tauranga-boutique.com
  2. Include the following details in your email:
    • Order number
    • Reason for return or exchange
    • A photo of the product (if damaged)
    • Your first and last name
    • Your address

We believe in a transparent and careful return process that provides our customers with the peace of mind they deserve. Upon approval of your return request, you will receive detailed instructions via email from our customer service team. These instructions are designed to guide you through every step of the return process.

the standard return address for our valued customers differs per order.

Important: In certain cases, customers may need to send their returns to our facilities in Asia (China/Hong Kong/Philippines). We kindly ask you to always follow the return instructions provided by our customer service team. This ensures that your return is processed correctly, allowing you to continue enjoying your purchases with peace of mind.

We’ll provide you with the correct return address. Please do not send returns to the sender's address or the address mentioned above without confirmation from customer service, as the customer is responsible for all return shipping costs.

Cancellation Policy

Right of Withdrawal
You have the right to withdraw from this purchase within 14 days of receiving your goods.

Please note that orders are processed automatically, so we cannot interrupt the shipping process once an order is placed. This means refunds can only be issued once the goods are returned.

To exercise your right of withdrawal, please inform us at info@tauranga-boutique.com with a clear declaration (e.g., via email). Your cancellation will be processed once we receive the returned goods, and the cost of return shipping will be your responsibility.

Important Information

  • If your goods are already in transit, cancellation is not possible. Please wait to receive the items before initiating a return.
  • To expedite the return process, please send us shipping confirmation.

Consequences of Withdrawal

Upon cancellation, we will refund all payments received from you, excluding delivery costs (unless you chose a delivery method other than our standard option). Refunds will be processed within 14 days of receiving your withdrawal notification and the returned goods, using the same payment method as the original transaction.

If you have any questions or in need of assistance, feel free to reach out! We’re always here to help!